Frequently Asked Questions

1Are Pets Allowed?
Basically..... In most units, NO. Pets on the NOT ALLOWED list include CATS, DOGS, FERRETS, RABBITS, POT BELLIED PIGS, GROUND HOGS, GUINEA PIGS, ETC. Allowed pets include FISH, BIRDS, HAMSTERS, GERBILS, SNAKES, TURTLES, ROCKS, ETC. All allowed pets must be caged and will NOT have free roam of the apartment. At Stone Prairie in Sycamore- Now Available- Dog Friendly Building for 1 dog, 15 pounds or under. Be aware that periodic insect exterminating is done to prevent any problems and may have an effect upon these small pets. Laing Management Corp. is not responsible for any consequential damages from exterminating.
2When is rent due?
Rent is due according to the date upon your lease. For College/Campus apartments, rent is due on the 15th of the month. Renters have a 5 day grace period. This means you have 5 days, to include the due date, to get your rent check in. Laing Management does have a late night drop box for getting it there before midnight of the last day. College Students - - Due the 15th + 5 days grace period = RENT IS LATE AT 12:01AM ON THE 21ST.
3What is a late fee?
A late fee is assessed upon rent when rent is past due after the 5 day grace period. The late fee is 10% of the total amount of that monthly rent payment. It is not 10% of the amount of the part you owe if you are splitting rent. It is 10% of the TOTAL.
4What is an NSF fee?
NSF = NOT SUFFICIENT FUNDS An NSF fee is a fee assigned by the bank for the processing of a check that does not have funds to cover the amount.... one that bounced. The NSF fee is $25. Note: A late fee may also accompany an NSF fee. If the check bounces, it means rent was not paid.... even if you wrote the NSF check before the end of the 5 day grace period.
5What is a Keg Fee?
Large containers of beer (party ball, pony keg, barrel, etc.) are not allowed. If you have a gathering and have a keg, etc. and are caught, you will be fined.
6Where do friends and family park?
Parking is provided to tenants according to apartment size and location. The parking lots are designed to accommodate this number of cars. All college apartments, with the exception of 802, 820, 822 Edgebrook and the Hillcrest Townhouses require parking permits. All friends and family must park on the residential streets. This is done as a courtesy to the other tenants. Tenants are paying for apartments, not parking spaces. Parking is provided as a courtesy to the tenants by Laing Management. There is no towing during move-in and move-out. It would not be polite to tow those helping you move!
7Which bus is closest?
In order to find the closest bus route to your apartment, check the Huskie Bus schedule. Bus schedule times are best checked in the Huskie Bus schedule (schedules occasionally change). Click here for additional info on bus schedules.
8How do I attach things to walls?
Hanging posters, pictures, etc. is OK. Items should be hung with thumb tacks or picture hanging nails (the small ones). No charges are assessed for small picture nail holes. Double sided foam tape, carpet tape and "fun tack" poster adhesives damage the walls by pulling off the paint and wall board paper. Large screws and big nail holes also take longer to patch up. Holes and marks in woodwork cannot be repaired without replacing the woodwork. Damages are assessed on large holes in the walls and in the woodwork.
9What do I do if I lock myself out?
If you lock yourself out during business hours, walk over to the office, submit proof of identification, and you will be given a temporary key that you return after you get yourself back in. If you lock yourself out after business hours, call the emergency number and an employee will come let you in. For the cost to be let into your apartment, please refer to your lease. Key-in after hours is a service IF SOMEONE IS AVAILABLE.
10How are the utilities handled?
At lease signing time, tenant names are assigned to the utilities. If you are a single tenant, your name is assigned to all services. If you are signing with a group of 2 or more (most college apartments are) then the group decides who is assigned each utility. At move in time, the change of service takes effect for electric, gas and water (if you are required to pay water) It is the tenants responsibility to order phone and cable service.
11How do we pay for utilities as a group?
All utility companies accept checks from people other than the person assigned to the account. Each tenant can write a check for their portion of the amount due to the utility company. Ensure that the apartment address and the ACCOUNT NUMBER of the utility company is on the check. This guarantees that the proper account is credited. Save your canceled check. This is your receipt of payment.
12What do I do if something breaks?
If something breaks in the apartment, please call the office. The item will be entered in the maintenance book. Items are handled in the order that they come in. If your call is an emergency, it will take precedence over other maintenance and the first available maintenance person will be sent out. An emergency includes gas leaks, water leaks, no electricity, no heat, no functional bathrooms, damage from storms, etc. IF you have an emergency, call immediately. Delaying the call may increase the amount of damage done.
13Who pays if something breaks?
If you break it, you pay for it. If it wears out, we pay for it. You are responsible for damage done to the apartment. If a fixture or part wears out, we will take care of it. We understand that items do wear out under normal conditions. Damage done on the tenants part is usually obvious. Common examples of things tenants are charged for include: Garbage disposal repair when we come and remove items (bottle caps, glass, bread ties, aquarium rocks, etc.); broken doors; thermostats broken off of the wall; clogged bathroom fixtures when we come over and remove items; large holes in walls and ripped screens.
14How do I get an extra parking permit or replace a lost one?
Parking permits are ordered in exact amounts. ALL of the permits are given out at move in and there are no replacement.
15What if I have a question about my lease?
Feel free to call the office at any time regarding any question you may have.
16What do I do if I have an emergency at night?
Call the office number. There is an emergency number on the answering machine. If you are still unable to contact anyone and it has to do with a utility (gas leak, no electricity, no water), call the utility emergency number. Leave a message on any answering machine that you get a hold of. Someone may still get the message before you get through all of your options. Also we want to be aware of any problem you may have had and we will want to follow up.
17What month am I actually paying for?
College apartment leases are for a total dollar value (the full yearly amount) Rather than require payment in full, we simplified things by breaking it into 12 payments. The lease is 12 equal payments. Each payment is not for a specific month, it is just a numbered payment.